Delivery Information

Nationwide, Next Day Delivery Available 

Please read this before ordering, as not every property suits our delivery method.

Scroll to the bottom of the page for a video on how delivery takes place.

Delivery times

  • 'Standard Delivery' is usually delivered within 2-3 working days.
  • Order before 1pm for the best chance of 2-day delivery.
  • Next-day delivery: order before 1pm, Monday to Thursday.
  • Friday orders placed before 1pm arrive the following Monday (Tuesday if Monday is a Bank Holiday).
  • Standard delivery: 8am to 6pm, occasionally as late as 8pm.
  • AM delivery: 8am to 1pm.

Delivery dates are not guaranteed. We use an external haulage company, and problems can happen that are out of our control. Please don’t arrange for anyone to help with your sandbags until they have arrived.

Delivery Costs

Standard Delivery is included within the price.

Next Day Delivery is an extra ÂŁ20 pounds per pallet which will be applied at checkout.

How we deliver

  • Your order is delivered on a pallet, by a palletised carrier.
  • We use a tail lift, not a Hiab, so pallets can’t be craned off.
  • We can only guarantee kerbside delivery. Drivers often won’t go onto drives in case they cause damage, especially tarmac in hot weather.
  • Ordering 10 tonnes or more? Call us, as we can sometimes arrange a different offload.

Before you order, check:

  • Road access: the whole route must suit an 18 tonne curtain-sided truck (about 13m long and 4m high). Look out for weight restrictions, low branches and parked cars.
  • Ground: the pallet truck needs a flat, level, solid surface. It can’t cope with grass, gravel, slopes or uneven ground.
  • Delivery restrictions: tell us about any before dispatch, and give us your full address, postcode and phone number.

Unsuitable access may result in extra charges. The driver decides where goods are left, and can refuse to unload if access isn’t suitable. Vehicles aren’t insured to enter your property.

Smaller vehicles

A 7.5, 10 or 12 tonne vehicle can be requested during the order process. Availability is limited, so this may delay delivery by up to 2 working days.

Receiving your order

  • Please be available to receive and sign for your delivery, or arrange for someone else to.
  • If you can’t be there, call us. We can sometimes arrange for goods to be left without a signature, but they may not be left where you want them.
  • Please stay reachable by phone. If you don’t, your order may be delayed, and failed or re-deliveries will be charged at cost.

If you are unsure about whether your delivery will be successful, please contact us with your delivery address and we can discuss together whether your location is suitable. 

Contact us here